You should take all steps necessary to prevent further damage—
securing property, temporarily boarding windows and
roof, drying out carpets and personal property, etc. If the
insured does not do this and further damage results, it may not
be covered.
You should not undertake any permanent repairs, nor dispose
of any damaged property before an adjuster has been able
to see the damage. When there is water damage to the contents
of a home, you should remove water-soaked contents such as
carpeting and furniture, however you should not dispose of
such items before an insurance adjuster sees them. You can
place such items outside under a tarpaulin. In the case of perishable
items (i.e., food) that must be disposed of, first take
photographs of that property to substantiate the claim. If you
do not, some damages may not be covered.
You should retain all receipts for emergency repairs and for
items which might qualify under additional living expenses
(such as water, ice, rental charges at another location if the
home is uninhabitable, etc.).